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OUR SERVICE INCLUDING DELIVERY COST
At Perfect Celebration, we aim to offer our customers first-class customer service and meet high expectations.
We operate a 14 day returns policy if you are not completely satisfied with your purchase (refunds are subject to our standard terms and conditions.)
We always aim to dispatch online orders within 48 hours of receiving cleared funds, although sometimes, special order items, some of our personalised products and occasionally due to low stock levels, this is not always possible, and we recommend to all customers they allow 3-5 working days to receive their items. The shipping choices are :
Standard – £3.99 – 1st Class Royal Mail, usually 1 – 3 days FROM DISPATCH.
Special – £10.99 – Next Day Courier (subject to stock availability)
Free Standard Shipping on all orders over £100 (This excludes postcodes listed in the table below.)
Heavier items are usually sent with a courier service. These must be signed for or collected from the courier depot. A card will be left if you are out. Any instruction to leave the parcel elsewhere (eg – in shed or at a neighbours) will be at the customers risk, as Perfect Celebration cannot be responsible for packages left and not signed for, at your request.
Next day Guaranteed (Subject to stock) (order before 12:00) – £10.99 next day guaranteed, mainland UK only. Saturday and Bank holiday delivery NOT included. We recommend for guaranteed next day you contact us first before placing an order.
If this option is selected after 12:00 Friday, Saturday or Sunday, the order will be dispatched Monday for delivery on Tuesday.
Some areas of the UK take a little longer to arrive, please see table;
|PO||Isle of Wight||Next Day|
|BT||Northern Ireland||2 Working Days|
|IM||Isle of Man||2 Working Days|
|JE & GY||Jersey & Guernsey||2 Working Days|
|AB||30, 33-38||2 Working Days|
|41-56||2 Working Days|
|DD||8, 9||2 Working Days|
|FK||19-21||2 Working Days|
|HS||1-9||2 Working Days|
|KA||27-28||2 Working Days|
|IV||1-20||2 Working Days|
|21-63||2 Working Days|
|KW||1-14||2 Working Days|
|15-18||2 Working Days|
|PA||21, 23-29 & 36-39||2 Working Days|
|20 & 30-35, 40||2 Working Days|
|41-78||2 Working Days|
|PH||15-27, 49, 50||2 Working Days|
|30-41||2 Working Days|
|42-45||2 Working Days|
|ZE||ZE1||2 Working Days|
|ZE2 & ZE3||2 Working Days|
We are open for telephone and email enquiries 7 days a week, but may be closed on Bank holidays.
Your credit/debit card details are processed securely on-line by PayPal; most major credit/debit cards are accepted. You may also pay using your Paypal account.
Our customer service team are always happy to answer your queries or to discuss orders over the phone if you prefer to speak to a real person. Simply call us on:
0113 320 1966 Monday to Sunday 09.00 – 18.00 (If no answer then please leave a message and we will call you back as soon as possible). All orders must be placed online through this website as telephone payments cannot be taken.
Outside these times please leave a message via our website contact form and we will contact you back on our return to work.